Method of payment
In case of a reservation for accommodation, the present conditions represent a hotel service contract concluded between Duni JSC and the guest. The reservation valid after making a 100% advance payment by card under the following conditions. The reservation is considered valid upon receipt of an automatically generated confirmation from the hotel at the email address you provided. In case the payment is not made, the reservation is considered canceled.
To pay for the reservation through an online payment form developed and managed by Borika, you will be required to provide credit or debit card details (including type, number, CVC code, validity, cardholder's name). This data is provided voluntarily and can only be used to pay for the reservation. Only the bank has access to this data. At no point in the booking and payment process Duni JSC have no access to customer bank data.
The costs for bank fees, as well as taxes for conversion in case the used bank card is in a different currency from Bulgarian levs are at the expense of the client. Therefore, we recommend our clients to consult with their bank for any additional fees that may be charged to them for online payments for services offered on the site.
Cancellations and refunds
The refund of amounts made with a bank card will be done by ordering a reverse operation on the card with which the payment was made within 14 days. The refunded amount does not include the fees deducted by the bank.
The amount of refunds is determined in accordance with the deadlines defined in the general conditions, described in detail when making the reservation, they are also present in the confirmation of the reservation, which each guest receives after making it.
Booking, changes and cancelations: Natalia Beskaravainykh
Tel/Viber/Whats App: +359 88 838 1779; +359 89 541 0161
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